FAQs
COFFEE
-
Unfortunately, we don’t offer samples, however, why not check out our bundles so that you can try a variety of what we can offer.
-
We recommend storing in a cool, dark place away from excessive heat and devious hands, a kitchen cupboard or pantry works fine.
-
We can happily say that the only ingredient our coffee bags contain is exactly that, 100% freshly roasted coffee :) The coffee may have different taste notes in their descriptors, but these only refer to how the coffee tastes and not the actual ingredients.
The only exception to this may be seasonal flavoured coffees but these will be made very clear in the description and on the bag itself if any traces of other ingredients may be present.
-
There are absolutely zero calories in a cup / serving of coffee (a coffee without milk or added sugar that is)
-
Some customers do this, and it is a perfectly reasonable method to freeze coffee for a longer period of time but we prefer to keep it fresh, as coffee consumed within 1 month of receiving is always best.
So why not get yourself a monthly subscription and make sure that your coffee is always as fresh as it can be!
DISCOUNTS
-
After adding everything you wish to purchase to your cart, click checkout and you will be able to add the promotional code from the right-hand side of the form in the box that states ‘gift card or promotional code’
SHIPPING
-
USA delivery: $7.95 for all deliveries.
Dungeons & Dragons Coffee Club will occasionally offer shipping promotions. These promotions can change without notice. -
To start we will only be shipping to the mainland US and the UK but plan to expand into other countries. So signup to our newsletter to be updated on when you can join our party of adventurers.
-
Standard Shipping Service:
Expected delivery times are 2-7 business days after dispatch
(During peak mail order times such as Christmas, this timeframe may be extended slightly but we will make every effort to dispatch your delivery as soon as possible)
-
After your order has been dispatched you will be sent an email containing a tracking number. Clicking on the attached hyperlink will allow you to track where your order is.
-
Yes, if it's still processing and hasn't begun being picked and packed, however please note we cannot guarantee this is possible as sometimes the systems can be delayed in updating.
-
An order confirmation email containing your order information is sent as soon as an order is placed. This is sent to the email that was used when placing the order.
Sometimes however, this confirmation email can go straight to your spam folder, so please make sure you check there too. If you still can’t find the order confirmation email, please get in touch with our support (support@dndcoffeeclub.com) and we will assist as much we can.
SUBSCRIPTION/ACCOUNT
-
Your card will be charged on the date of your subscription renewal, which is set to every 4 weeks by default after you’ve placed your first subscription order but this is dependant on your subscription schedule.
Once you’ve activated your account (a link will be sent to your email), you’ll be able to select any delivery frequency that works best for you.
-
We want to make sure you have as much control as possible with your subscription:
You can:
- Change the frequency of your shipments (every 2, 4, 6 weeks etc…)
- You can change an upcoming shipment date to a date of your choosing (can skip a month)
- Change your shipping address (if the order hasn’t already been picked and packed)
- Add one-time purchases
All of these can be managed by logging in, but if you have any issues, please do feel free to get in touch with us.
-
Of course! You can cancel at any time by logging into your account. If you need any help at all, please do get in touch with our support team (support@dndcoffeeclub.com) and we will be happy to help.